Chief Operating Officer
John Tan has over 25 years of industry experience. His expertise includes scaling high growth organizations, building and driving business strategies with a strong focus on client service solutions and operational excellence. As the Chief Operating Officer for InnovateMR, he will be responsible for the overall strategic and tactical delivery of our global operations.
Previously, Tan served as Senior Vice President, Global Operations at Greenfield Online, where he successfully scaled the operation to support five-fold revenue growth while simultaneously improving customer satisfaction. Later in his career, Tan served as Executive Vice President of Global Operations for Research Now where he built and led a 600-member global team and substantially improved customer satisfaction ratings during his tenure. In addition to his exceptional operational leadership and a deep commitment to client advocacy, Tan has been instrumental in helping businesses scale and he has held a number of positions at both large global companies as well as advised several technology start-ups. John graduated from the US Naval Academy with a B.S. in Aerospace Engineering and served as Surface Warfare Officer in the US Navy.